PRIVACY POLICY

Majestic Furniture LLC respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, store and share personal information when you visit www.majesticfurniture.ae, create an account, place an order, communicate with us, visit our showrooms or otherwise interact with Majestic Furniture.

Depending on how you interact with us, we may collect information such as your full name, mobile number, email address, billing and delivery address, account details, order history, product preferences, customisation selections, invoice details, customer-service communications, warranty or return information and reviews. When required for delivery, we may collect delivery-location information that you provide to us. We may also automatically receive technical information such as your IP address, browser type, device type, operating system, pages viewed, approximate location derived from technical data, website interactions and cookie information.

Payments may be processed through authorised third-party payment gateways, banking providers or instalment/BNPL providers. Where payment-card details are entered directly into a third-party payment gateway, Majestic Furniture generally does not receive or store your complete card number, CVV or equivalent authentication information. Payment providers process information according to their own privacy and security requirements.

• Process and confirm orders and payments. • Manufacture customised products and arrange deliveries or installations. • Create and manage customer accounts and provide order-status information. • Provide customer support and respond to enquiries. • Process warranty, refund or return requests. • Send necessary transactional notifications. • Prevent fraud, misuse and security incidents. • Improve our website, products and services. • Maintain business, legal, tax and accounting records. • Provide relevant marketing communications where permitted.

Where you provide your mobile number or email address, we may use it to send necessary transactional communications relating to your account or order. These may include order confirmation, manufacturing updates, quality-check updates, shipping or delivery notifications, warranty communications and customer-support messages. Marketing messages will be handled separately where consent or another lawful basis is required. You may request to stop receiving promotional communications. Transactional communications necessary for an active order or service request may still be sent.

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, maintain shopping-cart sessions, improve performance, understand website usage and support advertising or analytics where permitted. Some cookies are necessary for the website to function. Where required, visitors may be provided with options to manage non-essential cookies through our cookie settings.

We may use trusted analytics and advertising services to understand how visitors interact with our website, measure campaign performance and improve customer experience. Depending on your browser settings and consent choices, these services may use cookies or similar identifiers.

We do not sell customer personal information. Where necessary for legitimate business purposes, personal information may be shared with trusted service providers. • Payment processors, banks and BNPL providers. • Delivery and logistics companies. • Website hosting and cloud-service providers. • IT and website support providers. • Customer-service and messaging platforms. • Analytics and marketing platforms where applicable. • Accountants, auditors or professional advisers. • Government or regulatory authorities where legally required. We require service providers to handle information appropriately and only for authorised purposes.

Some technology, cloud, analytics, payment or communication providers may process information outside the UAE. Where personal information is transferred internationally, we will take reasonable measures required under applicable data-protection rules to protect the information.

For privacy-related requests or questions, please contact us through the Majestic Furniture Contact Us page or using the official contact details below.

Email: info@majesticfurniture.ae Telephone: +971 3755 0412 Primary Mobile No: +971 56 422 5972 Secondary Mobile No: +971 54 581 2400 Company Address: Majestic Furniture LLC, United Arab Emirates